Privacy Policy

Last updated: February 5, 2026

1. Information we collect

When you create an account, we collect your name, email address, and password. When you upload documents, those files are stored securely and associated with your organization. When recipients sign a document, we record their name, email, IP address, browser user-agent, and a server-side timestamp.

2. How we use your information

We use your information to provide the Llamasign service: authenticating your account, storing and delivering documents for signing, sending email notifications and reminders, processing payments, and maintaining audit logs of signing activity.

3. Data storage and security

Documents and data are stored on secure cloud infrastructure. File access is restricted to time-limited signed URLs. Signing links use cryptographic tokens. All data is isolated at the organization level, meaning no other organization can access your documents or records. Audit logs are write-only and cannot be modified or deleted.

4. Third-party services

We use third-party services for cloud infrastructure, payment processing, and email delivery. Each service processes data according to their own privacy policies. For a full list of sub-processors, contact us at support@llamasign.com.

5. Data retention

Your documents and signing records are retained for as long as your account is active. If you delete your account, contact us at support@llamasign.com to request data deletion.

6. Your rights

You can access, update, or delete your personal information by contacting us at support@llamasign.com.

7. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

8. Contact

Questions about this policy? Email us at support@llamasign.com.